Reservations Executive

Company Description

The Ombak Group is one of Indonesias fastest growing, full-service hotel resort brands, offering world-class accommodation with vibrant and friendly hospitality in remote tropical island destinations. Starting in 1998 with a small 12-room backpacker hostel on Gili Trawangan, it has grown into the award-winning Hotel Vila Ombak. The group now provides a range of hospitality and tourism products, including hotels, hostels, transportation services, and theme parks, catering to both international and local markets. With a total of 2,000 rooms across six different accommodation facilities, Ombak Group services over 50,000 guests annually and employs over 5,000 people in Indonesia. Notable brands include Hotel Vila Ombak, Hotel Ombak Sunset, and Gili Ombak Express Fastboat service, as well as Mirah Brand&aposs various hotels and theme parks.

Role Description

This is daily worker, on-site role for a Reservations Executive located in Gili Trawangan, Lombok. The Reservations Executive will be responsible for managing and processing reservations, liaising with customers to ensure satisfaction, providing top-notch customer service, and supporting sales efforts. The individual will handle booking inquiries, confirm reservations, and manage any changes requested by guests. Maintaining accurate records and providing timely reports are also key responsibilities of this role.

Qualifications

• Strong customer service skills, including Customer Satisfaction and Customer Service
• Excellent communication skills (spoken and written) in English
• Proficiency in using reservation systems and related software
• Excellent organizational and multitasking abilities
• Previous experience in the hospitality industry is a plus
• Fresh graduate are welcome to apply
• Hard worker, honest, and have good motivation
• Able to work in Gili Trawangan
• Ready to join immediately