Customer Service Specialist

Company Description

Agathon Investments is a premium international property and lifestyle company focused on Australian real estate investment and high-quality client experiences. We serve clients across Indonesia and the Asia-Pacific region, delivering professional, personalized, and long-term investment and lifestyle solutions. Our team values excellence, integrity, and outstanding customer service in every interaction.

Role Description

This is a full-time on-site role for a Customer Service Specialist located in Tangerang, Indonesia. The Customer Service Specialist will be responsible for assisting customers with inquiries, providing high-quality service to ensure customer satisfaction, handling phone calls professionally with appropriate etiquette, and resolving customer concerns effectively. The role also involves maintaining a positive customer experience and building strong relationships with clients.

Qualifications

• Proficiency in Customer Support, Customer Service, and maintaining Customer Satisfaction
• Strong skills in Customer Experience enhancement and ensuring positive interactions
• Able to Follow up and assist with Marketing Team
• Excellent Phone Etiquette and effective communication skills
• Problem-solving abilities and a customer-centric attitude
• Fluency in Indonesian and English (both written and spoken)
• Prior experience in a customer service or client-facing role is an advantage
• High level of empathy, patience, and ability to handle challenging situations professionally