Customer Service Specialist (Korean Speaking)

Company Description

Huanle Entertainment (Shanghai) Technology Co., Ltd., or Joy You in short, is a game developer and publisher that aims to bring joy to players worldwide. Established in 2009, we specialize in action genre, MMOs, and RPGs, and have developed many fantastic games, including Food vs. Mice, Arcade Game: Three Kingdoms, Dragon Nest, and Ragnarok Origin.

Role Description

This is a full-time on-site role for a Korean Customer Service Specialist located in Jakarta. The Customer Service Specialist will be responsible for responding to customer inquiries via chat, as well as resolving customer issues and providing exceptional service in Korean and English language.

Qualifications

• Experience in customer service or gaming industry is preferred
• Passionate for online games, familiarity with MMORPG and Ragnarok Online IP is preferred
• Ability to work on-site in Jakarta and remotely if needed
• Excellent written and verbal communication skills in English and Korean
• Ability to empathize with customers and diffuse escalated situations effectively
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team in a fast-paced environment
• Experience with CRM software and ticketing systems
• A bachelor's degree is preferred
• Willing to work on public holidays and weekend shifts
• Korean Language Proficiency certification (TOPIK)
• English Language Proficiency certification (TOEFL/TOEIC/IELTS)