Technical Support Specialist

Job Description :

• Provide technical support to customers regarding company products and services, both onsite and remotely
• Handle and resolve technical issues (hardware, software, network, or system troubleshooting) quickly and effectively
• Perform installation, configuration, and maintenance of devices/products used by customers
• Deliver guidance, training, and technical documentation to clients and internal teams
• Help to coordinate with vendors for escalation of more complex issues
• Prepare technical reports, gather customer feedback, and provide input for product/service improvement
• Support the sales team with technical knowledge of products when required

Requirements :

• Placement : Surabaya, Jawa Timur
• Willing to travel for business purposes
• Minimum Diploma/Bachelors degree in Computer Science, Information Systems, Computer Engineering, or related fields
• At least 12 years of experience in Technical Support (fresh graduates are welcome to apply if relevant skills are demonstrated)
• Open-minded, adaptable, and willing to learn new technologies and skills
• Strong knowledge of troubleshooting hardware, software, networks
• Ability to understand technical documentation and explain it clearly to non-technical users
• Excellent communication skills, customer-oriented mindset, and strong teamwork ability