Technical Support Specialist

CBI Credit Bureau Indonesia

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Posted a month ago
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2-4 Years

Indonesia

Job Description

Who We Are

PT Kredit Biro Indonesia Jaya (Credit Bureau Indonesia, CBI) as one of the private credit bureaus in Indonesia has been established since 2014 and obtained an operational license from Otoritas Jasa Keuangan (OJK) as Lembaga Pengelola Informasi Perkreditan (LPIP) in 2015.

In November 2021, after obtaining approval from OJK, CBI received additional capital from shareholders and appointed a new management team, which aims to provide new and leading-edge services and products. This new identity will also strengthen CBI&aposs position as the 'best-in-class, modern and innovative' credit bureau in Indonesia.

CBI is a trailblazer in the credit bureau industry, dedicated to fostering a culture of excellence and innovation. We believe in the power of a talented and diverse team to bring cutting-edge solutions to our clients and contribute to the overall success of the financial landscape in Indonesia.

Why Join Us

Innovative Environment: Continuously investing in cutting-edge technologies, including the powerful realm of artificial intelligence, your role becomes a pivotal part of our journey into the dynamic and evolving landscape of financial services. Being part of our innovative environment is your gateway to an exciting and forward-thinking career
Impactful Work: We offer more than just a job; we provide an opportunity to play a crucial role in shaping the financial future of individuals and businesses across the nation. As a licensed credit bureau, our commitment to accuracy, reliability, and timeliness sets the stage for impactful work
Professional Development: We are committed to the growth of our employees. Join a team that encourages continuous learning and offers opportunities for career advancement.
Collaborative Culture: Work in a collaborative and inclusive environment where your ideas are valued, and teamwork is key to achieving our goals.

Overview

We are looking for a motivated and detail-oriented Technical Support Specialist to join our team. As the first point of contact for technical issues, you will provide support to both clients and internal users, focusing on troubleshooting API integrations, IPsec configurations, and data visualization tools. The ideal candidate will have a solid technical foundation, strong problem-solving skills, and excellent communication abilities.

Key Responsibilities

Provide first-line technical support via email, chat, and ticketing systems.
Troubleshoot API integration issues (authentication, connectivity, error handling).
Configure and support IPsec VPN connections to ensure secure data transmission.
Support users with data visualization platforms (e.g., dashboards, reporting issues).
Monitor, escalate, and track incidents to ensure timely resolution, coordinating with L2/L3 teams when needed.
Document troubleshooting steps, common issues, and solutions for the internal knowledge base.
Collaborate with Engineering, DevOps, and Product teams to escalate complex issues and share feedback for improvement.
Ensure compliance with IT security standards and company policies.

Required Qualifications

Bachelors degree in Computer Science, IT, or related field (or equivalent practical experience).
2+ years in technical support, IT helpdesk, or a similar role.
Solid understanding of APIs (REST, JSON, authentication, API keys).
Basic to intermediate knowledge of networking and security protocols, especially IPsec VPN.
Experience with data visualization tools (e.g., Superset, Tableau, Grafana).
Strong analytical and troubleshooting skills with a methodical approach.
Effective communicator with both technical and non-technical stakeholders.
Ability to multitask, prioritize, and maintain strong attention to detail.

Preferred Qualifications