Provide technical assistance to users, resolving system issues or requests according to the Service Level Agreement (SLA).
System Administration
Use monitoring tools to track system performance and health (e.g., Zabbix) and generate regular reports on system performance
Improvement
Deliver improvements to people, technology, and processes, including improving user knowledge, automating repetitive tasks, or eliminating recurring problems from both a technical and non-technical perspective.
Requirements:
Requirements:
Preferably a Bachelor&aposs degree in Science, Technology, Engineering, or Mathematics (STEM).
Minimum 2 years of experience in IT
Operation/Technical Support/System Administrator
Proficiency in Python/JS/PHP and experience with PostgreSQL.
Experience with monitoring tools (Datadog) and understanding how to analyze its metrics.
Excellent time-management skills to prioritize tasks and meet Service Level Agreements (SLAs).
Demonstrated ability to analyze complex problems, identify root causes, and develop effective solutions using critical and computational thinking.
Excellent verbal and written communication skills to effectively collaborate with team members and stakeholders.
