We are looking for a dedicated IT Support Officer to provide technical support and maintenance for business-critical applications. You will act as the first point of contact for application-related issues, ensuring smooth operation, troubleshooting errors, and liaising with development or vendor teams for resolution.
Key Responsibilities:
- Provide first-level support for business applications, resolving incidents and service requests.
- Troubleshoot application errors, data discrepancies, and performance issues.
- Monitor application performance and availability, ensuring uptime and reliability.
- Collaborate with internal teams (IT, business users, developers) and external vendors to resolve complex issues.
- Document incidents, resolutions, and procedures to support knowledge sharing.
- Support application upgrades, patches, testing, and deployments.
- Analyze recurring problems and work on root cause analysis and long-term fixes.
- Maintain user accounts, roles, and permissions within supported applications.
- Provide end-user training and create support documentation or manuals as needed.
Required Qualifications:
- Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 1+ years of experience in application support or IT helpdesk environment.
- Familiarity with enterprise applications (ERP, CRM, HR systems, etc.).
- Have knowledge in SQL Query & PostgreSQL.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication skills and a customer-focused mindset.
Preferred Qualifications:
- Experience with ticketing systems (e.g., ServiceNow, Jira).
- Willing to work in a multi-finance company
- Willing to work on weekends and public holidays
Placement : Head Office Kawan Lama, West Jakarta
About Kawan Lama Group
Established in 1955, Kawan Lama Group is a multi-sector group of companies who are constantly innovating for improving the quality of lives. Manages 28 brand portfolios operating in six different sectors: Commercial & Industrial, Consumer Retail, Food & Beverages, Property & Hospitality, Manufacturing & Engineering, and Commercial Technology. Aiming to be more than family business - but beyond that, we are business for families, we carry the mission to bring values for betterment of lives through business development and continuous growth.
