System Development Head (Sales Operations)

Job Description:

• Manage and enhance current and other sales systems
• Identify gaps in current systems and propose scalable solutions
• Collaborate with IT and vendors to develop and implement new features/tools
• Ensure data accuracy, integrity, and usability for sales reporting
• Build dashboards and reporting tools for sales performance tracking
• Support digital transformation initiatives within Sales Operations
• Train sales teams on system usage and drive adoption
• Align system capabilities with business needs (RTM, distributor management, etc.)
• Manage system-related projects (timeline, stakeholder, budget if any)

Qualifications:

• Bachelor's degree in Information Systems, Engineering, Business, or related field
• 5–8 years of experience in Sales Systems / IT Business Partner / Sales Operations
• Hands-on experience with SFA/CRM tools (e.g., Salesforce, SAP, or similar)
• Strong understanding of sales processes in FMCG/distribution business
• Strong analytical and problem-solving skills
• Experience in project management and cross-functional collaboration
• Ability to translate business needs into system solutions
• This position under the Sales Operations function at PT Sinarniaga Sejahtera (Garudafood Group)