Sales Support, Indonesia, ACG Capsules

Job description:

Group Company

PT. ACG Indonesia

Primary Responsibilities

Audits & Compliance:
o Conduct customer audits and publish CAPA results.
o Perform annual self-inspections for suppliers.
o Ensure regulatory compliance by collecting and processing necessary documents.
o Verify and update CDOB/CPOB/CPOTB/CPAKB/SIPA permits monthly.
Reporting & Documentation:
o Prepare and share monthly warehouse reports on incoming/outgoing goods.
o Generate and analyze temperature deviation reports, implementing corrective actions.
o Maintain records for customer POs, shipping documents, and regulatory archives.
o Monitor all PO from customer, delivery order and invoice issued by CSR.
o Provide sales reports for BPOM.
Logistics & Inventory Control:
o Receive and record purchase orders (POs) in the incoming PO report.
o Verify and sign Delivery Orders (DOs) for goods dispatch.
o Check and update dispatch plans in stock review.
o Send arrival information to the warehouse upon receiving BPN from Finance.
o Follow up on container damage with the logistics team.
Customer & Product Handling:
o Qualify new customers.
o Oversee color matching and artwork processes.
o Send product samples to customers and the sales team.
o Manage customer complaints effectively.
Operational Excellence & Training:
o Update SOPs as required.
o Conduct GDP training for new employees.
o Monitor and analyze weekly data logger readings.
o Oversee annual data logger calibration and pallet fumigation.
o Conduct daily stock opname for samples and commercial items.
o Participate in any new projects if required, with Supply chain team.

Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the primary responsibilities and agreed between the incumbent, reporting manager and HR.

Key Result Areas

Regulatory & Compliance Management
Reporting & Documentation Accuracy
Logistics and Inventory Management
Customer Complaints Resolution

Key Interfaces

Internal Interfaces
Finance Team
Sales Team
CSR Team
Regulatory Team
Operations Team
Supply Chain Team

External Interfaces
Customers
Regulatory authorities
Suppliers/Vendors

Requirements

• Qualification: Bachelor of Pharmacy
• Pharmacist License mandatory
• 1-2 years experience required as Pharmacist in-charge

This role requires being based out of the warehouse in Bekasi, Indonesia.