After Sales engineer in Indonesia

1. After-Sales Issue Handling

Customer Inquiry Response: Promptly respond to technical inquiries from overseas customers regarding charging stations and powertrain systems, providing professional answers.

Problem Analysis and Diagnosis: Conduct preliminary analysis of after-sales issues reported by customers and identify the cause of the problem.

Solution Provision: Provide feasible solutions based on the problem type (such as remote guidance, on-site repairs, spare parts replacement, etc.).

2. Technical Support and Troubleshooting

Troubleshooting: Provide in-depth technical support for complex technical issues (such as remote diagnosis and on-site troubleshooting).

Repair Technical Analysis: Guide or assist customers/local teams in completing repairs and provide technical analysis reports.

Repair Progress Follow-up: Coordinate internal resources (such as spare parts and technical documentation) to ensure repair efficiency and provide regular customer updates.

3. Customer Issue Collection and Product Improvement

Problem Summary and Analysis: Systematically organize common issues reported by customers and analyze the root causes (such as design flaws, usage environment, etc.).

Improvement Suggestion Output: Collaborate with R&D to propose product optimization solutions or customized customization suggestions.

4. Customer Maintenance Support

Training Courseware Development: Develop training materials for charging pile/powertrain maintenance (e.g., operating manuals, troubleshooting guides).

Implementation Follow-up and Feedback: Evaluate campaign effectiveness, gather customer feedback, and optimize follow-up services.

1. Education and Experience: Bachelor&aposs degree (Mechanical/Electrical/Automotive Engineering related), 1-3 years of after-sales experience in the automotive/new energy industry.

2. Industry Background: Familiarity with new energy vehicle powertrains or charging pile technology; experience in automotive parts after-sales service is preferred.

3. Mastery of common charging pile/powertrain fault diagnosis methods.

4. Cross-cultural communication skills to handle overseas customer complaints or emergencies. 5. English is a working language.

It is important to have a certificate of permission for repairs in Indonesia