Purpose of Position
Responsible for the smooth operation of an individual Sanook Kitchen Restaurant. The primary purpose of this role is to increase the average restaurant sales via customer satisfaction and drive operations excellence for that store. The Restaurant Manager is also accountable for the recruitment, deployment and management of Sanook Kitchen staff; the planning and optimisation of product sales; productivity of equipment; and quality, service and cleanliness (QSC).
Key Responsibilities
Leading
- Prioritize customer needs, addressing conflicts or complaints promptly and professionally to safeguard and enhance Sanook Kitchen's brand image.
- Serve as a role model for Sanook Kitchen staff by recruiting, motivating, and coaching them effectively, supporting their development, and ensuring they address customer needs with urgency.
- Ensure corrective and/or follow-up action is taken, and on-going training needs are met in a timely manner.
- Address staff issues with sensitivity and professionalism, in alignment with the company's values and processes, ensuring fair and mutually beneficial outcomes
Planning
- Forecast future sales by considering external factors (e.g., holidays, local events, competitors initiatives) that may influence staffing and inventory needs.
- Maintain optimal staffing, stock, and supply levels to maximize productivity while minimizing waste and overtime.
Organising
- Allocate staff effectively across restaurant operations, considering their strengths and development needs, to ensure optimal customer service.
Controlling
- Oversee customer service and product quality by performing regular management walk-throughs during each shift.
- Maintain the restaurant's physical environment, ensuring cleanliness and sanitation both inside and out.
- Perform preventative maintenance, cleaning, and testing of equipment to uphold safety and operating standards while maximizing efficiency
- Ensure all staff are trained in and consistently follow proper food safety standards and handling procedures.
- Conduct point of sale opening and closing activities, ensuring POS initialization, cash set-up procedures and register reconciliations are conducted accurately and in a timely fashion.
- Conduct closing inventories and maintain accurate records using the designated forms
- Oversee operational efficiency by monitoring waste, meal yields, timecards, and security checks, taking corrective action as necessary and documenting action plans.
- Complete required operational checklists
- Manage all restaurant systems to optimize customer experience with Sanook Kitchen's service and products.
Key Relationships
External:
- Sanook Kitchen customers at all levels
- Suppliers, service providers and sub-contractors (e.g. delivery persons, plumbers, electricians etc)
- Community interest groups
- Mall Management
- Prospective employees
Internal:
Qualifications
- Diploma or bachelor's degree in any field
- Hospitality or retail experience in a customer service role
- Min 5 years experience at similar position/level, of full-service restaurant management, preferably in Thai Restaurants
- Flexibility in working hours and a willingness to cover shifts as needed
- Ability to multi-task, organize, and prioritize work
- Demonstrates basic computer literacy to support daily tasks
- Results-oriented, with skills in problem-solving, decision-making, planning, performance management, and continuous improvement.
