Residence Service Staff (BINUS Square)

Fresher

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Early Applicant

Job Description

Responsibilities

Welcome residents/guests and manage parents visits (approval, visiting hours, and required forms).
Handle daily mail distribution, update room availability, and manage room reservations.
Oversee equipment lending/return, ensure good condition, and record in the logbook.
Provide information, respond to complaints, share announcements, and escalate issues to relevant parties.
Prepare reports on violations/incidents and maintain accurate records and correspondence.

Requirements

Bachelor's degree in Hotel Management or Tourism.
Prior experience in Guest Relations or Front Office is an advantage.
Strong service orientation with excellent interpersonal and communication skills.
Demonstrated analytical, conceptual, creative, and innovative thinking abilities.
Proficiency in English (written and spoken); Proficiency in other languages is a strong plus.