Duty Manager - Front Office - Jumeirah Bali (National Talent)

About Jumeirah:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Jumeirah Bali is a water-inspired sanctuary in Uluwatu, with architecture that pays tribute to the lost Majapahit Empire. Perched on a limestone cliff with sweeping ocean views, the all-villa resort blends Balinese charm with Arabian hospitality, offering private pools and panoramic views. Guests can enjoy a range of dining options, the Talise Spa featuring Bali's first hammam, and a fitness centre.

About the Job:

An opportunity has arisen for a Duty Manager to join Front Office in Jumeirah Bali. The main duties and responsibilities of this role:

• Supervise property operations, particularly the Front Office, to ensure alignment with Jumeirah service standards and property strategy.
• Conduct room inspections to assess availability and compliance with operational standards.
• Coordinate activities within designated areas to improve departmental cooperation and service delivery.
• Attending daily briefings and communication meetings to disseminate information and ensure team alignment.
• Manage booking situations, including handling overbooking scenarios when necessary.
• Maintain cleanliness and appearance of lobby and entrance areas, coordinating with Housekeeping and Concierge teams.
• Assist with VIP arrivals and departures, providing guidance to Guest Services Executives/Team Leaders.
• Monitor personnel behavior and appearance to uphold professional service standards.
• Maintain a high level of product and service knowledge within the department.
• Address guest complaints, coordinate corrective actions, report incidents, and take immediate actions to resolve emergencies, ensuring continuity of guest services and compliance with health, safety, and environmental procedures. Additionally, manage team performance and adherence to company standards, policies, and procedures, and fulfill any other duties as requested by management.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Experience as a Duty Manager or equivalent role in a 5-star hotel/luxury property.
• Proficiency in spoken and written business English.

About the Benefits:

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Locally competitive salary and incentive structure
• Health care and insurance benefits
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide