Network Engineer

Network Engineer (Dispatch Role) on demand ticket based support

Location: Jakarta, Indonesia

Type: Dispatch / Onsite Support

We are urgently looking for a Network Engineer for onsite dispatch support in Jakarta, Indonesia.

Job Description

Install, configure, and maintain network equipment such as switches, routers, firewalls, and access points

· Perform onsite rack installation, cabling, and hardware replacement activities

· Execute configuration tasks using console access and remote management tools

· Troubleshoot network issues and perform root cause analysis (Layer 1–3 issues)

· Coordinate with remote engineering teams (e.g., Systal engineers) during deployment and fault resolution

· Conduct hardware health checks and preventive maintenance activities

· Ensure compliance with site access, safety, and operational procedures

· Support migration, upgrade, and expansion projects for network infrastructure

· Document all activities, configurations, and changes accurately in service management tools Strong understanding of networking fundamentals (TCP/IP, VLANs, routing, switching)

Key Responsibilities:

Tools and Safety Equipment for Network Engineer:

Console cable

Laptop

Mobile data

Communication software for interaction with Systal engineers

Complete set of screwdrivers (to open the rack from the right side, check cable clearance, and remove the power supply using a screwdriver)

Lift / Cherry picker (required as the switch is mounted 25–30 feet above ground; customer confirmed this needs to be brought by the engineer)

Documents required to be shared with the customer:

ABN number (document)

Workers Compensation or Accident Insurance policy (document)

Public Liability Insurance (document)

Certificate for working at heights

Safety gear:

Engineer health check report