Oversee and directly manage end-to-end operations for MSME banking products, including hands-on involvement in lending underwriting and funding processes
Proactively ensure all operational workflows are smooth, efficient, and tightly safeguarded against fraud through daily oversight and intervention when necessary
Develop, implement, and enforce SOPs by working closely with teams on the ground to standardize workflows and ensure compliance in practice, not just on paper
Continuously refine processes by actively engaging in root-cause analysis and hands-on problem-solving to enhance efficiency and reduce turnaround times
Drive the adoption of digital tools and automation by collaborating with teams on implementation and integration, ensuring practical alignment with daily operations
Monitor operational performance through hands-on tracking of key metrics, providing actionable insights and reporting directly to senior management
Lead by example in mentoring and working alongside the operations team, fostering a culture of accountability, performance, and problem-solving
Collaborate deeply with product, risk, compliance, and customer service teams by addressing issues on the ground and aligning strategies to operational realities
Champion customer-focused operations by working closely with frontline teams to ensure a seamless, responsive, and positive user experience
Stay actively updated on regulatory requirements, translating them into practical, day-to-day compliance measures across all operations
Identify and execute innovations by staying engaged with operations, seeking opportunities for improvement, and driving changes to support business growth
Requirement
7-10 years of experience in banking operations, with a focus on MSME, lending, or funding products
Expertise in managing large operation in asset-based lending and appraisal is a strong advantage
Proven ability to design and improve operational processes and SOPs
Experience with digital transformation and process automation
Strong leadership, problem-solving, and analytical skills
Bachelors degree in Business Administration, Finance, Engineering, and Science or a related field; a masters degree is a plus
