Position Overview
The Medical Services Manager is responsible for planning, coordinating, and managing medical and clinical services to ensure a smooth transition from hospital commissioning to stable daily operations. The role ensures that all medical services are operationally ready, compliant with Indonesian healthcare regulations, and aligned with hospital quality and patient safety standards.
This position plays a key role in clinical readiness, service activation, medical staff coordination, and ongoing operational performance, working closely with hospital leadership and multidisciplinary teams.
Key Outcomes:
Successful Hospital Go-Live
- All medical services are fully commissioned, tested, and activated according to the approved opening plan.
- Clinical services operate safely from day one without major disruption.
Regulatory & Accreditation Compliance
- Hospital meets all Ministry of Health (MOH) licensing requirements and maintains compliance.
- Readiness and successful performance for accreditation surveys (e.g., KARS).
Standardized Clinical Operations
- Clinical SOPs, pathways, and policies are developed, implemented, and consistently applied.
- Clear clinical governance and decision-making structures are in place.
Medical Staff Readiness & Engagement
- Doctors and clinical staff are credentialed, privileged, and trained prior to operations.
- Strong doctor relations and effective medical staff communication.
Patient Safety & Quality Systems
- Active patient safety, quality improvement, and IPC programs from commissioning onward.
- Continuous monitoring and improvement of clinical outcomes.
Efficient Daily Medical Services Operations
- Smooth, efficient day-to-day clinical operations across all services.
- Optimized patient flow, service utilization, and clinical productivity.
Effective Interdepartmental Coordination
- Strong collaboration between medical services, nursing, facilities, IT, HR, finance, and support units.
- Rapid resolution of operational issues.
Financial & Case Mix Performance
- Accurate clinical documentation and coding supporting optimal reimbursement.
- Controlled medical service costs and efficient resource utilization.
Continuous Improvement & Service Development
- Ongoing identification of gaps and opportunities for improvement.
- Development of services aligned with hospital strategy and community needs.
Transparent Governance & Reporting
- Timely, accurate reporting of clinical performance, risks, and outcomes.
- Data-driven recommendations adopted by hospital leadership.
Primary Dutie sand Responsibilities
Commissioning & Pre-Opening Phase
Clinical Service Readiness
- Lead the commissioning and operational readiness of all medical services.
- Ensure clinical workflows, patient pathways, and service models are tested through trial operations and simulations.
- Validate readiness of facilities, medical equipment, IT systems, and staffing prior to go-live.
SOP, Policy & Governance Setup
- Develop, review, and implement clinical SOPs, policies, and service protocols.
- Ensure alignment with Ministry of Health (MOH) regulations and accreditation standards (KARS).
- Establish clinical governance, patient safety, and quality frameworks.
Medical Staffing & Credentialing
- Coordinate recruitment, credentialing, and privileging of doctors in collaboration with the Medical Committee.
- Support onboarding, orientation, and training programs for medical staff.
- Ensure adequate medical coverage plans for opening and early operations.
Regulatory & Licensing Compliance
- Support preparation for licensing, inspections, and regulatory approvals.
- Ensure clinical services meet all operational and legal requirements before opening.
Go-Live & Transition Planning
- Develop and execute go-live plans (phased or full opening).
- Identify and mitigate clinical risks during commissioning and early operations.
- Support smooth handover from commissioning team to operational management.
Daily Hospital Operations Phase
Medical Services Operations Management
- Oversee daily operations of medical services to ensure safe, efficient, and continuous patient care.
- Monitor service performance, patient flow, and clinical productivity.
- Address operational issues and ensure continuity of care.
Quality, Patient Safety & Risk Management
- Implement and monitor patient safety programs, incident reporting, and quality improvement initiatives.
- Ensure effective Infection Prevention and Control (IPC) practices.
- Lead corrective and preventive actions based on audits and incident reviews.
Medical Staff Management & Doctor Relations
- Maintain effective communication and collaboration with doctors and specialists.
- Monitor medical staff performance, attendance, and compliance with hospital policies.
- Resolve service-related issues involving medical staff.
Compliance & Accreditation Maintenance
- Maintain ongoing compliance with healthcare regulations and accreditation standards.
- Support accreditation surveys, audits, and regulatory reviews.
- Ensure timely renewal of licenses and clinical permits.
Performance Monitoring & Reporting
- Monitor clinical KPIs, service utilization, and outcomes.
- Prepare regular reports for hospital management and committees.
- Recommend service improvements based on data and operational trends.
Continuous Improvement & Service Development
- Identify opportunities to improve service quality, efficiency, and patient experience.
- Support development and expansion of medical services in line with hospital strategy.
- Promote a culture of quality, safety, and continuous improvement.
Selection Criteria
- Bachelor degree in Medicine, preferably Master's degree in Hospital Management (MARS), Public Health (MPH), Business Administration (MBA), or Healthcare Administration.
- Minimum 5-10 years of leadership experience in hospital, preferably type B hospital.
- Proven experience in hospital commissioning, pre-opening, or service expansion.
- Hands-on experience managing multiple clinical services (e.g., ER, Surgery, Dialysis, MCU).
