We are looking for a Helpdesk / IT Support professional who will act as the first point of contact for IT-related issues. This role requires both technical expertise and strong communication skills to ensure smooth IT operations and excellent user experience.
Responsibilities
- Handle IT tickets via Teams, phone, and email.
- Provide first-level troubleshooting (Windows, Mac, MS 365, printers, networks).
- Escalate complex issues to Level 2 support.
- Support onboarding/offboarding (device setup & handover).
- Document activities in ITSM and maintain Knowledge Base.
- Act as communicator during major incidents.
- Provide IT orientation for new employees.
- Willing to work in shift schedules if required.
Requirements
- Minimum Associates degree (D3) in Computer Science, Information Systems, or related field.
- At least 1 year of experience as Helpdesk / IT Support.
- Hands-on experience with ITSM platforms and ticketing systems.
- Proficient with remote support tools (AnyDesk, Microsoft Teams, Windows Remote Desktop).
- Strong troubleshooting skills for:
- Windows & Mac OS
- Microsoft 365 (Outlook, Teams, Word, Excel, OneDrive)
- Printer connectivity
- WiFi/LAN networks
- Basic knowledge of Active Directory (user management, password reset, account unlock).
- Excellent knowledge of desktop & mobile operating systems (Windows, Mac, Android, iOS).
