About The Role
We are seeking a strategic
Head of People Experience to lead the design and execution of a world-class employee journey across our fast-growing logistics and delivery operations in Indonesia. This role will be instrumental in shaping company culture, growth & innovation, enhancing employee engagement, and ensuring a consistent, meaningful experience for all employees across the organization.
Key Responsibilities
- People Experience Strategy
- Develop and implement a comprehensive People Experience strategy aligned with business goals and operational scale.
- Design end-to-end employee journey frameworks (hire-to-retire) tailored for both corporate and field employees.
- Champion a culture of inclusion, safety, and high performance across all levels.
- Recruitment & Employer Branding
- Design a recruitment strategy to attract and recruit top talent.
- Develop employer branding programs across channels.
- Develop internal communication framework to ensure effective communication across all employees.
- Employee Engagement & Culture
- Lead initiatives to measure and improve employee engagement, satisfaction, and retention.
- Translate feedback (surveys, focus groups, operational insights) into actionable programs.
- Strengthen company values and ensure they are embedded in daily operations.
- Organizational Development & Learning
- Partner with leadership to drive organizational design, workforce planning, performance management, and change management.
- Build leadership development programs for managers across hubs, warehouses, and HQ.
- Support talent growth and internal mobility in a high-volume, fast-paced environment.
- HR Programs & Initiatives
- Oversee onboarding, recognition, well-being, and learning programs.
- Introduce digital tools and platforms to enhance employee communication and services.
- Ensure compliance with Indonesian labor laws and industry regulations.
Skills & Qualification
- Bachelor's degree in Human Resources, Psychology, Business, or related field (Master's preferred).
- 10+ years of solid experience in HR, People Experience, or Organizational Development roles, with a min. 5+ years in a leadership role.
- Proven experience in startup, logistics, e-commerce, or other high-volume operational industries is highly preferred.
- Strong understanding of Indonesia labor regulations and workforce dynamics.
- Demonstrated ability to lead large, diverse, and geographically distributed teams.
- Experience designing programs for frontline or blue-collar workforce is a strong advantage.
Key Competencies
- Strategic thinking with strong execution capabilities
- Empathy and employee-first mindset
- Strong stakeholder management and communication skills
- Data-driven decision-making
- Adaptability in a fast-paced, high-growth environment
Why Join Us
- Opportunity to shape the employee experience at scale in one of Indonesia's fastest-growing logistics companies
- Work closely with senior leadership and influence company culture
- Drive a meaningful impact to a growing organization
