We're Hiring: Head of People Experience Excellence

Teleperformance Indonesia is seeking a dynamic and experienced HR leader for the role of Head of People Experience Excellence. This role will oversee the end to end employee experience and people strategy for a large, multi site workforce across Jakarta, Jogja, Solo, and Bali. The primary focus is to enhance employee engagement, organizational culture, wellness initiatives, performance management, and industrial relations, ensuring a positive and consistent employee journey aligned with business objectives.

Key Responsibilities

Lead and improve the overall employee experience across all sites
Design and run engagement & wellness programs, especially for Gen Z employees
Drive performance management, organization design, and talent development
Handle industrial relations and labor cases, ensuring compliance and smooth resolution
Support multi-site operations and ensure strong coordination across locations
Strengthen company culture and EVP, including employee surveys (e.g., GPTW)
Use data and insights to improve employee engagement and retention

Requirements

Minimum 8 years of experience in senior HR leadership roles, preferably in high volume, multi site environments
Bachelor's or Master's degree in Human Resources, Business Administration, Psychology, or related field
Proven experience in organization design and performance management
Strong knowledge of Indonesian labor law, industrial relations, and governance
Experience in designing wellness, engagement, and culture programs, particularly for a Gen Z workforce
Strong analytical skills, with the ability to leverage people analytics for decision-making
Excellent leadership and stakeholder management skills, with experience influencing senior leadership
Understanding of multi-site workforce management and talent mobility, ideally within MLH or similar operations

Why Join Teleperformance Indonesia

Be part of a global leader in customer experience and BPO services
Lead impactful people strategies at a large organizational scale
Work in a fast paced and dynamic environment
Drive meaningful change in employee experience and culture