Role Objectives:
The Duty Manager acts as the on-shift leader responsible for ensuring smooth operations across all hotel departments during their assigned shift. You will uphold high service standards, promptly resolve guest issues, and coordinate teams to maintain operational excellence in line with Lv8s policies and vision
Requirements:
- Bachelors degree or diploma in Hospitality Management, Business, or related field is preferred.
- Experience: Minimum 35 years in hotel operations, with experience in duty management, front office, or supervisory roles was found in similar postings.
- Tech Proficiency: Familiarity with hotel property management systems (e.g. VHP, Opera), reservation platforms, POS systems, and Microsoft Office Suite.
- Mentor and motivate cross-functional teams toward performance excellence.
- Exceptional customer service focus with strong problem solving skills.
- Excellent verbal and written English; multilingual skills are an advantage.
- Ensures adherence to brand and operational standards.
- Maintains high ethical standards and discretion.
- Willing to be based in Bali
Responsibilities:
- Oversee all hotel operations (Front Office, Housekeeping, F&B, Engineering, Security) during your shift. Conduct regular property walkthroughs to ensure cleanliness, maintenance, and service standards are met.
- Ensure all departments function efficiently, stepping in where needed (e.g. reception, concierge, cashier, business centre support).
- Serve as the main on-shift point of contact for guests. Handle inquiries, requests, complaints, and VIP arrivals with professionalism and empathy.
- Resolve issues swiftly to maintain guest satisfaction and loyalty.
- Supervise and motivate staff across departments. Provide in shift coaching, monitor performance, and ensure dress and conduct standards are upheld.
- Assist in staff training and induction, working closely with Heads of Departments to uphold service excellence.
- Maintain effective handovers between shifts. Prepare detailed shift reports covering guest incidents, departmental issues, and operational observations.
- Liaise with senior management, updating them on any urgent issues or feedback.
- Lead emergency response as needed: medical incidents, fire alarms, security breaches or other crises. Ensure all incidents are managed per standard operating procedures and documented accurately.
- Conduct routine inspections to ensure compliance with health, safety and security policies.
- Handle cash, petty cash, approvals for allowances or rebates, and any night audit tasks where applicable Interview.
- Monitor inventory and manage supply budgets; assist in departmental budget control and cost optimization efforts.
- Promote hotel amenities, services and in-house promotions to enhance guest experience and contribute to revenue goals.
