Director of Operations (CEO OFFICE)

Get to Know Us

We are a fast-growing healthcare group that began with hospital management and are now on a bold mission: to build one of Southeast Asias leading high-quality and luxurious healthcare providers. Our vision is to redefine patient experience and healthcare standards, positioning our flagship hospital as a benchmark in the region.

Beyond healthcare, we are expanding into ventures and creative industries. Our group is building a Venture Studio and Creative Studio to launch new startups and creative businesses, while also spinning off specialized healthcare services such as clinics, pharmacies, and laboratories.

Joining us means being part of an organization that is scaling aggressively, building new companies, and shaping industries. You will be at the very center of this growth, working directly with the CEO and leadership team to turn vision into reality.

What You Will Do

In this role, you will be part of the CEO Office Team, serving as the Director of Operations (DO) - a highly hands-on operator ensuring flawless execution across all business units. You will work directly with the CEO and C-Level leaders, orchestrating both hospital operations and new ventures.

This is a rare opportunity to operate at the highest level of execution: ensuring governance, financial performance, and operational excellence across healthcare, ventures, and creative industries.

Key Responsibilities

- Oversee and integrate day-to-day operations across hospital, ventures, and creative studio.

- Act as financial gatekeeper: monitor EBITDA, revenue mix, and ensure strict budget discipline.

- Serve as the execution arm of the CEO, ensuring vision translates into measurable results.

- Lead cross-functional alignment across Finance, HR, Compliance, and Operations.

- Establish, enforce, and audit SOPs to guarantee quality, efficiency, and compliance.

- Design and implement dashboards and reporting systems for real-time decision making.

- Drive continuous improvement initiatives to optimize processes and outcomes.

- Identify risks, bottlenecks, and opportunities across the business act decisively to resolve them.

- Serve as a culture enforcer: instilling accountability, discipline, and excellence across teams.

- Ensure 24/7 operational readiness and high responsiveness in crisis/problem-solving situations.

Requirements

- Bachelors degree or above, preferably in Business Administration, Finance, Accounting, or related fields.

- Minimum 310 years of proven experience in operations, finance, or strategy (experience in healthcare, consulting, or fast-growing organizations is highly valued).

- Strong financial acumen: capable of analyzing P&L, cash flow, EBITDA, and designing cost-control mechanisms.

- Track record of hands-on execution and operational leadership in high-pressure environments.

- Excellent communication skills in both Bahasa Indonesia and English (spoken and written).

- Mastery of Microsoft Office / Google Workspace; advanced Excel and financial modeling are a plus.

- Exceptional organizational and leadership skills, with an ability to enforce discipline and accountability.

- Proactive, detail-oriented, and relentless about quality.

- Able to manage multiple high-stakes priorities simultaneously and deliver under tight deadlines.

- Comfortable operating in a fast-moving, high-growth, and founder-led environment.

- Willingness to be fully on-site and highly present across units.

Preferred/Bonus Experience

- Background in consulting, finance, or healthcare operations.

- Experience in scaling organizations, building reporting systems, or implementing GCG standards.

- Exposure to mergers, acquisitions, or venture building.

- Proven ability to build and lead multidisciplinary teams.

What Youll Get

- Competitive Executive Package: Rp 15,000,000+ (depending on experience) + performance-based incentives.

- Direct mentorship and collaboration with the CEO.

- Full exposure to high-level strategy while operating hands-on at the execution level.

- Opportunity to shape the future of a luxury healthcare group and its new ventures.

- Career path into Chief Operating Officer (COO) or Head of CEO Office as the organization scales.

- Be part of an ambitious group scaling across multiple sectors in Indonesia and Southeast Asia.