Job Title: Customer Service Representative (Mandarin Speaking)
Location: Work from Home (First 6 months) Relocate to Johor, Malaysia after 6 months
Company: TP (Teleperformance) Malaysia
Job Summary
:We are looking for a dedicated Mandarin-speaking Customer Service Representative to join our team at Teleperformance Malaysia. In this role, you will handle customer inquiries through calls, emails, and chats, providing excellent support and ensuring customer satisfaction
.
Key Responsibilitie
- s:Respond to customer inquiries via phone, email, and chat in a professional and timely manne
- r.Provide accurate information and solutions to customer issue
- s.Maintain a positive, empathetic, and professional attitude with customer
- s.Record and update customer information in the syste
- m.Collaborate with internal teams to resolve customer concern
- s.Ensure high levels of customer satisfaction through quality servic
e.
Requiremen
- ts:Proficiency in Mandarin (both written and spoke
- n).Good command of English for internal communicati
- on.Strong communication and problem-solving skil
- ls.Ability to work independently while meeting performance targe
- ts.Willingness to work from home for the first 6 months and relocate to Johor thereaft
- er.Open to working on rotational shifts, weekends, and public holida
- ys.Previous experience in customer service, call center, or related field is an advanta
ge.
What We Of
- fer:Opportunity to work from home for the first 6 mon
- ths.Relocation support to Johor after the initial remote period for expatri
- atesCompetitive salary and benefits pack
- age.Professional training and career growth opportunit
- ies.A diverse and inclusive workplace with supportive team cult
ure.
