E-commerce Customer Service (Junior/Mid-Level) - Shopee/TikTok Platforms
About the Role: We are seeking a passionate and patient e-commerce customer service representative to join our team! In this role, you will be responsible for providing online support on the Shopee and TikTok platformshandling inquiries, order processing, and after-sales serviceto enhance our customers shopping experience. Whether you&aposre just starting your customer service career or already have some experience, we welcome you to apply!
Key Responsibilities:
- Respond promptly to customer inquiries regarding products, orders, logistics, etc.
- Handle after-sales issues such as returns, exchanges, and refunds to ensure customer satisfaction.
- Offer professional product advice to assist customers in making informed decisions.
- Follow up on customer feedback and complaints, communicating solutions effectively.
- Collaborate closely with the team to improve customer experience and achieve performance goals.
Qualifications:
- Prior experience in customer service on Shopee, TikTok, or similar platforms is a plus.
- Enthusiastic, proactive, eager to learn and grow.
- Strong communication skills in English and Indonesian language preferred.
- Patient, detail-oriented, and able to work well under pressure.
- Excellent teamwork spirit, responsible, and reliable.
What We Offer:
- Comprehensive training to help you get started quickly.
- A positive, collaborative work environment that focuses on employee growth.
- Flexible work environment, with remote work support (depending on the situation).
- The opportunity to work with a vibrant, energetic team.
- Industry-leading platform for continuous skill development and career advancement.
If you love communicating with people and helping solve problems, wed love to hear from you! Whether you&aposre a newcomer or experienced professional, submit your resume today!
