Job Description
Responsibilities
About the Team
TikTok's SMB (Small and Medium Business) Team aims to help businesses and brands unleash their creative side, connect with our audience, and drive revenue and growth. From designing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok.
Responsibilities
- Provide marketing and advertising consultation to small and medium businesses to maximize their revenue on TikTok advertising platform
- Develop and maintain strong, long-term relationships with clients.
- Cross-sell and upsell additional products or services to clients.
- Monitor, analyse and explore new revenue opportunities for clients via TikTok Advertising Solutions
- Create optimization strategies for clients. The strategies can include: TikTok Creative tips and best practices
- Advertising performance recommendations (bidding,budget,targeting, etc)
- Help clients identify and build strong value propositions on TikTok advertising platform
- Collaborate and communicate effectively with external customers and internal stakeholders (Ads Policy, Finance, Product, etc.)
Qualifications
Minimum Qualifications:
- Minimum 3 years experience as an Account Manager in digital advertising, account management, or client services.
- Proven track record of managing client relationships and achieving revenue targets.
- Strong communication, organizational prowess, and analytical acumen to interpret data and trends effectively.
Preferred Qualifications
- Familiarity with TikTok Ads platform and other social media advertising tools
- Familiarity with e-commerce operations and workflow
- Ability to succeed in a rapidly changing environment with excellent problem-solving, creative thinking, and analytical skills.
- Excellent cross-functional collaboration skills, with a track record of working effectively across departments to achieve common goals.
- Fast learner, self starter and able to work well individually and as a team
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
