Workforce Management & Data Reporting - Operations (Yogyakarta - Contract)

Shopee

Early Applicant

Posted 17 hours ago
Be among the first 10 applicants

1-3 Years

Indonesia, Yogyakarta

Internet/E-commerce

Job Description

Job Description:

Analyze data from BI and Marketing to create, monitor, and adjust CS (L1 & L2) schedules, ensuring optimal daily resource coverage
Forecast manpower planning within the CS Team (based on forecast projection from BI), in order to ensure adequate daily resource coverage
Create, compile, and report, all KPI/CSAT/best performance, and scorecard achievements in Operations from Sales Force
Ensure timely, accurate and consistent delivery of daily, weekly and monthly reports to stakeholders
Develop, automate, and maintain reporting dashboard and tools using platforms such as Google Sheets, SQL, Data Suite, Looker and other relevant system
Provide ad hoc data analysis and reporting to address urgent operational needs and enable informed decision making

Requirements:

Min. Bachelor's Degree in any major
Min. 1 years of working experience in related field (experiencing in WFM such as forecasting, scheduling and data reporting would be an advantage)
Good communication in English
Able to use a statistical approach on data storytelling
Excellent verbal and written communication skills to communicate with agents, supervisors and other stakeholders
Clear and concise communication to provide real-time feedback, guidance, and instructions to agents and supervisors
Able to provide and develop reporting or dashboards from scratch
Good with numbers and data interpretation
Familiar using Excel and SQL

More Info

Industry:Internet /E-commerce

Job Type:Permanent Job

Date Posted: 30/09/2025

Job ID: 127677219

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About Company

ShopeeJob Source: careers.shopee.sg

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Last Updated: 30-09-2025 06:42:40 PM

Home Jobs in Indonesia Workforce Management & Data Reporting - Operations (Yogyakarta - Contract)

KUPU ID

1-3 yrs

Indonesia

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