Villa Sales & Operations Manager

Villa Sales & Operations Manager

About us :

Medor is a recruitment firm specialised in tech, finance and sales. Located in Indonesia, we are providing positions in Indonesia and APAC for local and international companies.

About the customer :

Our client is a Singapore-based Web3 startup revolutionizing the real estate industry through blockchain technology. Their platform promotes global access to real estate investment by offering fractional ownership, DeFi integration, and on-chain analytics. With a lean, innovation-driven team, they are currently piloting virtual parcel minting projects in Southeast Asia and positioning themselves as a real estate super app that combines tokenization, automation, and data-driven tools to unlock liquidity in traditionally illiquid markets.

Job Summary:

We are seeking a dynamic and driven Villa Sales & Operations Manager to oversee and grow our villa portfolio across Bali, starting with the Canggu area. This is a hands-on role where you will manage daily villa operations, drive bookings, and lead sales initiatives while ensuring the highest level of guest satisfaction and owner confidence.

Responsibilities:

• Operations Management: Ensure smooth day-to-day operations of villas, maintaining top hospitality standards and guest success.
• Booking & Channel Management: Oversee platforms such as Guesty, Airbnb, OTAs, and Propex to optimize occupancy and revenue.
• Partner Coordination: Manage relationships with vendors, local partners, and service providers.
• Owner/Investor Reporting: Provide regular updates and performance reports to villa owners and investors.
• Sales & Business Development: Drive bookings and revenue through upselling, local partnerships, and guest community engagement.
• Seek new property leads and contribute to portfolio growth.
• Guest Experience: Build strong relationships with guests, ensuring repeat stays, positive reviews, and community engagement.

Qualifications:

• Proven experience in villa, hospitality, or property management
• Strong commercial mindset with the ability to sell, promote, and grow bookings.
• Proficiency in booking platforms (Guesty, Airbnb, OTAs, Propex).
• Tech-savvy: Canva, social media ads (IG/FB), Google Sheets, ChatGPT or similar tools.
• Excellent communication in both English & Bahasa Indonesia.
• Strong organizational skills and attention to detail.
• Entrepreneurial doer mentality proactive, independent, and hungry to grow.
• Positive attitude with the ability to handle multiple priorities.