Technical Support Analyst

Company Description

Innovatz Global is a leading provider of Management Consulting, Technology Services, and Business Process Outsourcing. Headquartered in Kuala Lumpur, Malaysia, Innovatz has a strong presence in major markets including America, China, India, and Australia among others. With a skilled workforce of over 500 professionals, Innovatz specializes in servicing Fortune 500 companies globally. Our Human-Centered Design Approach ensures innovative staffing solutions that meet the rapidly changing talent needs. Our Workforce Management Ability (WMA) and Contingent Staffing Solution optimize productivity and efficiency, enabling businesses to adapt to seasonal demands.

Role Description

This is a full-time on-site role for a Desktop Engineer located in Jakarta, Indonesia. The Desktop Engineer will be responsible for providing technical support, troubleshooting issues with desktop computers, managing operating systems, and performing software installations. Day-to-day tasks include diagnosing hardware issues, ensuring the smooth operation of desktop systems, and supporting end-users with technical inquiries.

Qualifications

Three or more years experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

2. Can use USB & PEX to install Windows system.

3. Understand how to deal with blue screen of death problem.

4. Understand what SCCM is and how to use it.

5. Knowledge of MS 365 client installation and troubleshooting.

6. Understand Outlook account configuration and troubleshooting and understand what OST/PST is, and how to enter Outlook into safe mode.

7. Experience with Anti-spyware and Anti-virus software.

8. Knowledge of ticketing systems such as ServiceNow, LANDesk, etc. and understanding of SLA levels

9. Knowledge of Active Directory, such as create, unlock, reset user accounts, assign public folder permissions, etc.

10. Knowledge and experience of supporting tablets/Mobile Phones. Support of computer networks, as directed by a Level III technician or service desk support.

11. Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP Ability to troubleshoot issues with systems and networks using good d