Information Technology Support Technician

Company Description

IByte Technology Solutions offers more than just traditional software development and consulting services. We specialize in talent acquisition and resource supply, ensuring our clients have access to top professionals in the industry. Our commitment to excellence extends beyond software development, emphasizing the importance of assembling the right team for each project.

Role Description

This is an on-site contract role for an IT Support Technician located in Manila. The IT Support Technician will be responsible for providing technical support, including troubleshooting and repairing desktop computers and printers. Day-to-day tasks will involve diagnosing and resolving hardware and software issues, ensuring the smooth operation of computer systems, and attending to printer support needs.

Qualifications

Three or more years experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

2. Can use USB & PEX to install Windows system.

3. Understand how to deal with blue screen of death problem.

4. Understand what SCCM is and how to use it.

5. Knowledge of MS 365 client installation and troubleshooting.

6. Understand Outlook account configuration and troubleshooting and understand what OST/PST is, and how to enter Outlook into safe mode.

7. Experience with Anti-spyware and Anti-virus software.

8. Knowledge of ticketing systems such as ServiceNow, LANDesk, etc. and understanding of SLA levels

9. Knowledge of Active Directory, such as create, unlock, reset user accounts, assign public folder permissions, etc.

10. Knowledge and experience of supporting tablets/Mobile Phones. Support of computer networks, as directed by a Level III technician or service desk support.

11. Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.

12. Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.