Our client is looking for Technical Support Service professionals to join their team in Kuala Lumpur. This role is ideal for candidates with strong technical troubleshooting skills, cloud computing expertise, and fluency in both Chinese and English. Youll serve as a technical expert, working closely with enterprise clients to resolve issues, support cloud infrastructure, and drive product optimization.
Key Responsibilities
- Provide technical support and resolve client issues across various domains including troubleshooting, event management, and platform-related support.
- Act as a technical expert for key accountstrack customer requirements and bugs, and collaborate with product teams for resolution and optimization.
- Use inspection and diagnostic tools to identify potential risks and ensure stability in customers critical systems.
- Deliver enterprise-level solutions for cloud products and guide clients through their cloud migration journey via strategic planning and implementation.
Skill Requirements
- Proficiency in at least two of the following technical domains:
- Systems
- Networking
- Databases
- Containers
- Security
- Storage
- Big Data
- Middleware
- Development
- SRE (Site Reliability Engineering)
- Ability to resolve complex technical issues within these verticals.
Candidate Requirements
- Bachelors degree or above in Computer Science, Software Engineering, Cloud Computing, or related fields.
- At least 3 years of experience in development, operations, maintenance, technical support, or solution architecture in cloud or IT environments.
- Strong troubleshooting ability and experience in cloud solution design and architecture implementation.
- Familiarity with Linux/Windows OS, plus one or more of the following databases: MySQL, MongoDB, Redis, PostgreSQL, SQL Server.
- Knowledge of at least one scripting or development language (e.g., Java, C/C++, Python, Shell, Perl).
- Strong analytical thinking, love for technology, and team collaboration skills.
- Fluency in Chinese and English is required for both written and verbal communication.
