Server

Duties and Responsibilities of a Server at Babylon Garden Affair SCBD

A server plays an important role in ensuring a pleasant dining experience for guests. The main duties and responsibilities include:

• Greeting and Assisting Guests

Welcome customers in a friendly and professional manner, escort them to their tables, and provide menus.

• Taking Orders Accurately

Take food and beverage orders carefully, ensuring all details are correct, and communicate them clearly to the kitchen or bar staff.

• Serving Food and Beverages

Deliver orders promptly and ensure presentation standards are maintained.

• Providing Excellent Customer Service

Attend to guests needs, answer questions about the menu, and handle special requests politely.

• Maintaining Cleanliness

Keep tables, dining areas, and service stations clean and organized at all times.

• Handling Payments

Prepare bills, process payments accurately, and return change when necessary.

• Coordinating with Team Members

Work closely with kitchen staff, bartenders, and fellow servers to ensure smooth operations.

• Managing Complaints Professionally

Address customer complaints calmly and efficiently, and report issues to supervisors when needed.

• Following Restaurant Standards and SOPs

Adhere to company policies, hygiene standards, and service procedures.

• Upselling Menu Items

Recommend additional menu items, promotions, or special dishes to enhance the guest experience and increase sales.