Job description:
Purpose of the JobAs a Senior Freight Operations Executive, you will take charge of day-to-day
land freight forwarding operations, ensuring shipments move smoothly, on time, and according to SLA. This role is hands-on, working closely with trucking partners and internal teams to manage shipment execution, resolve operational issues quickly, and support reliable domestic freight solutions for Aramex customers. Job Description
- Manage end-to-end domestic land freight operations, from shipment coordination to final delivery.
- Coordinate daily activities with trucking vendors and third-party transport partners to ensure timely and cost-efficient execution.
- Monitor shipment status, proactively follow up on delays, and resolve operational issues.
- Ensure accurate and complete documentation, including Delivery Orders (DO), Proof of Delivery (POD), and operational records.
- Maintain operational performance in line with agreed SLAs and internal guidelines.
- Prepare and update regular operational reports, including shipment volume, performance, and exceptions.
- Work closely with internal stakeholders such as Commercial, Customer Service, and Finance to support smooth operations.
- Identify opportunities for process improvement to enhance efficiency, service quality, and cost control.
- Ensure compliance with company policies, SOPs, and safety standards.
Job Requirements - Experience and Education
- Minimum Diploma (D3) or Bachelor's Degree (S1), preferably in Logistics, Supply Chain, Transportation, or a related field.
- At least 2-4 years of experience in land freight, trucking, or freight forwarding operations.
- Solid hands-on experience in managing domestic land freight movements.
- Prior exposure to working with third-party transporters and vendors is required.
- Strong understanding of end-to-end land freight forwarding processes, including shipment coordination, documentation, and delivery follow-up.
- Experience preparing operational reports (shipment volume, performance, issues).
- Hands-on, detail-oriented, and able to work in a fast-paced operational environment.
- Strong problem-solving skills with a proactive and solutions-driven mindset.
- Good communication and coordination skills with internal teams and external partners.
- Able to work independently as well as part of a team.
- Comfortable working under pressure and meeting tight timelines.
Leadership BehaviorsBuilding Outstanding Teams Collaborate & break silos Execution & Accountability External focus Growth mindset Inclusion Innovation Setting a clear direction Simplification SkillsAdaptability Attention To Details Communication Skills Customer Centric Data Analysis Interpersonal And Relationship-Building Skills Negotiation Skills Problem Solving Project Management Teamwork Time Management
