Senior Fraud Investigation Executive

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description

• Monitor queues of transactions and monitoring daily credit card and coupon transactions

• Understand end to end process and SOP of the product to identify unusual behavior on the process and transactions

• Investigate anomalies transactions and do detail review of suspicious transactions

• Interact with banks and customers to validate the information and to confirm or cancel authorizations

• Identify fraudulent transactions and maintain Blacklist

• Review, investigate and resolve irregular transactions reported by end-users

• Involve in end to end Investigation and Fraud monitoring

• Respond to customer inquiries on fraud measures

• Conduct objective, fair, detail, unbiased and timely investigation result

Requirements

• Minimum 4 years of experience in Anti fraud, or similar role

• Strong analytical thinking and detail oriented

• Investigative and problem solving skills in order to handling customer complaints

• Good interpersonal and communication skills in order to handling customer complains

• Ability to multitask, prioritize, maintain flexibility in a fast paced environment

• Excellent both verbally and written English

• Willing to work on shifting schedules