At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, well give you what you need to make it happen. It wont always be easy, growing takes grit. But at ABB, youll never run alone. Run what runs the world.
This Position reports to:
Sales Manager - MODP
Your Role And Responsibilities
In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.
The work model for the role is: Linkedin #hybrid
This role is contributing to the Motion Drives Product in Jakarta, Indonesia.
You will be mainly accountable for:
- Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
- Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.
- Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts.
- Preparing and analyzing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management.
Qualifications For The Role
- Bachelors degree in Engineering, or related field.
- Minimum 23 years of experience in sales support, customer service, or operations coordination, preferably in industrial or technical products.
- Technical knowledge or hands-on experience with motor and drive products, including basic understanding of specifications and applications.
- Strong communication and interpersonal skills to collaborate effectively with internal teams and engage with customers.
- Proficiency in data analysis and reporting tools (e.g., Excel, SAP, CRM systems) to track sales performance and prepare forecasts.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Fluency in English and Bahasa Indonesia, both written and spoken.
More About Us
ABB Drive Products serves the industries and infrastructure segments with world-class drives and programmable logic controllers (PLC). With its products, global scale and local presence, the Division helps customers to improve energy efficiency, productivity and safety.
We value people from different backgrounds. Could this be your story Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
