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Shopee

Return & Refund Project - Operations

Shopee
Indonesia
2-4 Years
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  • Posted 14 days ago
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Job Description

Job Description:

  • Identify manual and repetitive processes across the Return & Refund team and lead automation efforts to improve efficiency, accuracy, and scalability
  • Translate operational pain points into practical solutions such as scripts, models, or workflow improvements.
  • Map RR workflows end-to-end, identify high-impact areas where AI can be applied and drive implementation.
  • Build AI-powered tools and automations leveraging available AI tools and LLMs, to deliver working solutions.
  • Drive end-to-end project execution from scoping and alignment to delivery, change management, and post-launch monitoring
  • Coordinate with cross-functional stakeholders (Tech, BI, Ops) to ensure smooth implementation and measurable impact
  • Serve as the bridge between technical and non-technical teams to align on goals and ensure business needs are met
  • Provide analytical support as needed, including SQL data pulls, root cause analysis, and translating data into actionable insights for operational decisions

Requirements:

  • Bachelor's degree in a quantitative or relevant field (Data Science, Statistics, Computer Science, Business Analytics, Engineering, or related)
  • 2+ years of work experience in an analytics, operations, or project role
  • Proficient in SQL for data extraction and analysis Python or other scripting languages is a plus
  • Familiarity with AI/ML concepts and experience using AI tools to build or prototype solutions
  • Experience identifying and implementing automation or process improvements
  • Comfortable with BI tools (e.g. Tableau, Power BI, Looker) and translating data into actionable insights
  • Demonstrated experience working across teams and leading projects involving both technical and operational stakeholders
  • Strong ownership mindset, able to independently drive initiatives from idea to execution
  • Excellent problem-solving skills and attention to detail
  • Fluent in both English and Bahasa Indonesia

More Info

Job Type:
Permanent Job
Industry:
Internet/E-commerce
Function:
Analytics/Operations
Employment Type:
Full time

About Company

Shopee

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 149558107

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Last Updated: 28-06-2026 07:32:19 PM
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Return & Refund Project - Operations

Shopee
Indonesia

Skills:

Ml, Power Bi, Business Intelligence Tools, Tableau, Sql, Python, Ai, Looker