Job Description

Identify manual and repetitive processes across Return & Refund operations to lead targeted automation initiatives within the project period to drive operational efficiency
Translate operational pain points into practical, scalable solutions, including automated scripts, analytical models, and optimized workflows
Map end-to-end Return & Refund workflows to evaluate high-impact opportunities for AI application and drive its implementation within project milestones
Build and prototype AI-powered tools and automations leveraging LLMs to deliver functional operational solutions
Drive end-to-end project execution from initial scoping and stakeholder alignment to delivery, change management, and post-launch monitoring
Coordinate seamlessly with cross-functional stakeholders across Tech, Business Intelligence, and Operations to ensure smooth integration and measurable business impact
Manage communication as a bridge between technical and non-technical stakeholders to align strategic goals and fulfill core business requirements
Analyze complex operational datasets using SQL to perform root cause analysis and translate analytical findings into actionable insights for project decisions

Requirements

Bachelor's degree in Data Science, Statistics, Computer Science, Business Analytics, Engineering, or a related quantitative field
Up to 2 years of experience in analytics, operations, process improvement, or project management roles
Strong proficiency in SQL for data extraction, manipulation, and analysis, with familiarity with Python or scripting languages
Practical knowledge of AI/ML concepts and hands-on experience prototyping or building operational solutions with modern AI tools and LLMs
Experience utilizing Business Intelligence tools such as Tableau, Power BI, or Looker to visualize data and extract actionable insights
Strong ownership mindset with the ability to manage initiatives independently from ideation to final project execution
Exceptional problem-solving capabilities accompanied by meticulous attention to detail
Proven ability to communicate, collaborate, and manage cross-functional stakeholders across both technical and operational domains
Professional fluency in both English and Bahasa Indonesia to facilitate seamless communication across business teams
High agility to adapt quickly and deliver key project deliverables within dynamic operational environments

Return & Refund Project - Operations