Return & Refund Project - Operations
Job Description
Job Description
- Identify manual and repetitive processes across Return & Refund operations to lead targeted automation initiatives within the project period to drive operational efficiency
- Translate operational pain points into practical, scalable solutions, including automated scripts, analytical models, and optimized workflows
- Map end-to-end Return & Refund workflows to evaluate high-impact opportunities for AI application and drive its implementation within project milestones
- Build and prototype AI-powered tools and automations leveraging LLMs to deliver functional operational solutions
- Drive end-to-end project execution from initial scoping and stakeholder alignment to delivery, change management, and post-launch monitoring
- Coordinate seamlessly with cross-functional stakeholders across Tech, Business Intelligence, and Operations to ensure smooth integration and measurable business impact
- Manage communication as a bridge between technical and non-technical stakeholders to align strategic goals and fulfill core business requirements
- Analyze complex operational datasets using SQL to perform root cause analysis and translate analytical findings into actionable insights for project decisions
- Bachelor's degree in Data Science, Statistics, Computer Science, Business Analytics, Engineering, or a related quantitative field
- Up to 2 years of experience in analytics, operations, process improvement, or project management roles
- Strong proficiency in SQL for data extraction, manipulation, and analysis, with familiarity with Python or scripting languages
- Practical knowledge of AI/ML concepts and hands-on experience prototyping or building operational solutions with modern AI tools and LLMs
- Experience utilizing Business Intelligence tools such as Tableau, Power BI, or Looker to visualize data and extract actionable insights
- Strong ownership mindset with the ability to manage initiatives independently from ideation to final project execution
- Exceptional problem-solving capabilities accompanied by meticulous attention to detail
- Proven ability to communicate, collaborate, and manage cross-functional stakeholders across both technical and operational domains
- Professional fluency in both English and Bahasa Indonesia to facilitate seamless communication across business teams
- High agility to adapt quickly and deliver key project deliverables within dynamic operational environments
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