Supervise daily operations in frozen storage, picking, and delivery to ensure product quality and food safety standards are met.
Ensure process improvements directly support customer value, such as fresher deliveries, faster fulfillment, and reduced stockouts.
Coordinate with procurement, warehouse, and fulfillment teams to maintain effective frozen goods flow.
Review and ensure compliance with SOPs related to cold storage, picking, and dispatch, and suggest updates when needed.
Handle operational issues (e.g., product damage, temperature deviations, delivery delays) and escalate to the manager.
Coordinate with procurement, warehouse, and fulfillment teams to ensure smooth frozen goods flow.
Process Improvement Support
Provide feedback on operational challenges and suggest process improvements.
Support the implementation of efficiency initiatives and accuracy improvements led by management.
Assist in monitoring the use of operational technology (e.g., temperature-monitoring tools).
Team Management
Train and guide team members on frozen handling best practices, including temperature sensitivity, FIFO, and food safety.
Track and report team performance to the manager, giving feedback and corrective action when needed.
Supervise day-to-day frozen operations to ensure smooth handling, storage, picking, and dispatch.
Team Management
Provide hands-on training to team members on frozen best practices, including temperature sensitivity, FIFO stock rotation, and food safety compliance.
Assign daily tasks and supervise execution to ensure operational accuracy and efficiency.
Set and monitor team performance targets, focusing on product quality and minimizing spoilage or damage.
Minimum Diploma/Bachelor's degree in Logistics, Supply Chain, or related field.
23 years of experience in warehouse operations, preferably cold storage/frozen handling.
Knowledge of FIFO, food safety standards, and cold chain management.
Proven experience in supervising and scheduling operational teams.
Strong communication and coordination skills across departments.
Willing to work in shifts and in cold storage environments.
