Quality Assurance Specialist

Teleperformance Indonesia looking for QA Content Moderation for Global Ecommerce Project

Responsibilities :

- Review a sample of content (both approved and removed) to check for errors.

- Identify and categorize mistakes, such as 'False Positives' (incorrectly removed content) and 'False Negatives' (incorrectly allowed content).

- Collect and analyze data on moderator performance, tracking metrics like error rates and consistency.

- Create detailed reports for management to highlight trends, performance issues, and areas needing improvement.

- Give specific and constructive feedback to individual moderators to help them improve.

- Lead or participate in 'calibration' sessions to ensure the entire team is aligned on how to handle difficult cases.

- Collaborate with the training team to improve training materials based on common errors found.

- Identify 'grey areas' or gaps in existing content policies.

- Provide insights and examples to the policy team to help them refine or create new guidelines.

In short, a QA Content Moderator&aposs job is not just to find errors, but to use those errors as data to improve the entire moderation process, ensuring a safer and more consistent user experience on the platform.

Qualifications :

- Ready Join Immediately.

- Minimum education Diploma (D3) any major.

- Excellent written and verbal communication skills in English (MANDATORY)

- Minimum EFSET Score B2 (MANDATORY).

- Have an experience 6 months with same positions (MANDATORY).

- Flexible for SHIFTING schedule and changes along with in.

- Strong problem-solving skills.

- Willing to placement at Surakarta.

- Understanding about GIS knowledge is a plus