About the role
Richeese Kuliner Indonesia is seeking a talented Public Relations & Customer Experience Manager to join our dynamic team in Bandung, West Java. This full-time position is a pivotal role within our Marketing & Communications department, responsible for crafting and delivering engaging experiences that strengthen our brand reputation and foster long-lasting relationships with our valued customers.
Responsibility:
- Developing and implementing effective public relations strategies to amplify our brand&aposs messaging and increase visibility across key media channels
- Managing all customer-facing communications, including social media, website content, and customer service interactions, to ensure a consistent, positive brand experience
- Collaborating cross-functionally with various teams to identify and address customer pain points, and implement solutions to enhance customer satisfaction
- Monitoring and analyzing customer feedback and market trends to inform the development of new initiatives and campaigns
Requirements:
- Minimum 8 years of experience in a public relations or customer experience management role, preferably within the food and beverage or consumer goods industry
- Minimum of a bachelor&aposs degree in Public Relations/Business Management
- Excellent written and verbal communication skills, with the ability to craft compelling narratives and engage effectively with a diverse range of stakeholders
- Proficient in data analysis and reporting, with the ability to use insights to drive strategic decision-making
- Fluent English
- Excellent interpersonal and collaboration skills, with the ability to work effectively in a team environment
