Project Manager, GGWP

About IDN

IDN is a consumer technology platform built to serve Millennials and Gen Z in Indonesia. Driven by a vision to shape a better Indonesia, our mission is to empower the young generation as catalysts for a prosperous, inclusive, and harmonious future.

Over the past decade, IDN has grown into a robust ecosystem with 18 business units spanning four key pillars: livestreaming, entertainment, creator economy, and digital media.

Job Overview

We are looking for a proactive and analytical Project Manager to oversee the day-to-day operations of the projects while supporting the execution of strategic projects, including brand campaigns, community activations, and special initiatives.

This role requires someone who is highly organized, data-driven, and capable of balancing business operations with project execution. The ideal candidate is comfortable working with operational data, communicating with enterprise clients, coordinating cross-functional teams, and managing multiple priorities in a fast-paced environment.

Responsibilities

Business Operations (Primary Responsibility)

• Manage the day-to-day operations of the MOCP program supporting Telkomsel's SMS Content business.
• Monitor service traffic, revenue performance, and operational KPIs across multiple services.
• Analyze operational data to identify trends, anomalies, and business opportunities.
• Develop dashboards and performance reports to provide actionable business insights.
• Prepare and present weekly/monthly operational reviews and recommendations to clients and internal stakeholders.
• Coordinate with internal teams and external partners to ensure service continuity and issue resolution.
• Support business decision-making through structured analysis and performance reporting.

Client & Stakeholder Management

• Serve as the primary operational contact for clients and key stakeholders.
• Build and maintain strong relationships through clear, professional, and proactive communication.
• Facilitate regular business review meetings and ensure follow-up actions are completed.
• Manage stakeholder expectations while balancing business priorities and operational requirements.

Project Management

• Lead end-to-end execution of special projects such as brand campaigns, community activations, esports tournaments, or other strategic initiatives.
• Develop project plans, timelines, resource allocation, and risk mitigation strategies.
• Coordinate cross-functional teams including Operations, Production, Creative, Marketing, Finance, and external vendors.
• Ensure projects are delivered on time, within scope, and aligned with business objectives.

Process Improvement

• Continuously identify opportunities to improve operational workflows and project execution processes.
• Standardize reporting templates, documentation, and operational procedures.
• Explore digital tools and AI solutions to improve productivity, reporting efficiency, and collaboration.

Requirements

• Bachelor's degree in Business, Industrial Engineering, Information Systems, Management, Statistics, or related fields.
• Minimum 3 years of experience in Project Management, Business Operations, PMO, Client Operations, or Operations Excellence would be an added advantage.
• Strong analytical skills with experience interpreting business and operational data.
• Experience developing dashboards and performance reports.
• Excellent communication, presentation, and stakeholder management skills.
• Comfortable managing multiple projects simultaneously.
• Strong problem-solving skills and attention to detail.
• Proficient in Microsoft Excel and PowerPoint.
• Professional working proficiency in English.

Preferred Qualifications

• Experience in telecommunications, digital media, subscription services, or digital platforms.
• Experience managing enterprise clients or B2B partnerships.
• Experience leading event, activation, or campaign projects.
• Familiarity with dashboard tools (Power BI, Looker Studio, Tableau) is a plus.
• Familiarity with AI productivity tools (ChatGPT, Microsoft Copilot, Notion AI, etc.) is an advantage.

Core Competencies

• Business Operations
• Project Management
• Data Analysis & Business Insights
• KPI Monitoring & Dashboard Reporting
• Client Relationship Management
• Stakeholder Management
• Executive Reporting & Presentation
• Cross-Functional Coordination
• Process Improvement
• Operational Excellence
• Communication & Negotiation
• Adaptability & Multi-Project Management

This role is based at IDN HQ (South Jakarta) under a Work From Office (WFO) arrangement. The selected candidate will join GGWP, one of IDN's leading business units specializing in gaming, esports, and digital entertainment.