Job Purpose
As CloudEats continue to scale, we're looking for a passionate Product Manager for our in-house hero platform product. He/she will be responsible for defining and driving the Platform product vision and product strategy. Finally, he/she will be a key player in driving user adoption, engagement, and platform growth.
This is an independent contributor (IC) role and the candidate will report directly to the Head of Product. He/she will work closely with a multidisciplinary team of designers, engineers, Finance, Commercial, and Kitchen Operations among others.
Main Duties
Product & project management
- Act as the product manager for our Platform product to define and manage the product backlog and prioritize feature releases in line with the broader roadmap and business goals.
- Work with Design and Commercial to gain an understanding of user personas, pain points, and customer journeys.
- Be the voice of the customer in the definition of your product/service, and collaborate with other product managers to converge on a broader coherent proposition.
Project management
- Translate business requirements into technical requirements for Engineering.
- Lead a multidisciplinary team from project inception to scoping, design, concept testing, and project delivery.
- Provide insights into product, technology, and market trends, pre-empting imminent disruptions and identifying opportunities for acceleration.
Business acumen
- Assist our Commercial teams in driving average daily orders (ADO), Average Order Value (AOV), gross margins, and Total product P&L including commitment to partners.
- Identify, design and implement data analytics to gather customer and product insights, and valuable user feedback.
- Assist our Finance teams in ensuring that our products adhere to statutory requirements with regulatory bodies.
Other duties and tasks as may be assigned.
Key Result Area:
- A positive Net Promoter Score (NPS) - Candidate must understand through user feedback data current sentiments of the product users (happy, unhappy, most liked features, most disliked features) to understand user behavior and identify opportunities.
- 100% compliant - The candidate must ensure that our products are 100% compliant at all times with statutory bodies.
- Candidate must have had a solid Platform experience, communication, and stakeholder management skills.
- Candidate must have a solid background in APIs, uses, and strategy
- Candidate must strike a balance between growth and risk management items, such as but not limited to cybersecurity, managing confidential data.
Qualifications
- Bachelor's degree in Business, Technology, or related field.
- 3 - 5 years of product management or product ownership experience.
- Advanced skills in product development, compliance management, and integrations.
- Advanced problem-solving and stakeholder management skills.
- Solid understanding of agile methodologies and user-centered design.
- Strong business acumen with an analytical mindset.
Why Join Us
Be part of a fast-growing food-tech company transforming the F&B industry through innovation and technology.
