Officer, Governance Monitoring

About You

• You're a go-getter with mad juggling skills (or multiple hats) who can thrive in a fast-paced, agile environment
• You enjoy doing purpose-led and meaningful work
• You have a strong thirst for knowledge and are driven to find solutions that don't exist yet
• You are comfortable with ambiguity and extremely resourceful (in your past life, you could've been a detective)
• You always find a way to get things done without sacrificing the quality of your work, integrity, and values
• No task is off limits for you
• You are humble and prioritize the success of the team over your own with an eagerness to help those around you
• You don't shy away from challenges and can bounce back from setbacks
• We strongly encourage individuals with disabilities to apply. We believe in equal opportunity and strive to create an inclusive workplace where everyone can thrive.

What you'll do and what success looks like in this role:

• Support the monitoring of operational risk issues, control gaps, incidents, audit findings, and compliance-related action items within Banking Operations.
• Coordinate and follow up with relevant units to ensure timely status updates, remediation progress, and proper closure of identified issues.
• Maintain and regularly update governance trackers, issue logs, escalation records, and control-related documentation.
• Assist in consolidating inputs from Operations, Risk, Compliance, and other stakeholders for governance reporting and review purposes.
• Support monitoring of adherence to internal policies, SOPs, governance standards, and agreed control frameworks.
• Assist in organizing, documenting, and following up on governance forums, meetings, and review sessions related to operational control matters.
• Support the supervisor in identifying recurring themes, emerging risks, and issues requiring management attention.
• Assist in reviewing the completeness and adequacy of action plans, supporting documents, and issue-closure evidence submitted by relevant units.
• Support updates to governance documentation, control registers, issue trackers, and management information materials.
• Promote strong governance discipline, accountability, and timely follow-up across the Operations function.

What Is Required and What We're Looking For

• Bachelor's degree in Banking, Finance, Accounting, Business Administration, Economics, Risk Management, or a related field.
• Minimum 1–3 years of experience in banking operations, governance support, operational control, risk, compliance, audit support, or related functions.
• Exposure to governance reporting, issue tracking, audit follow-up, control coordination, or policy monitoring is an advantage.
• Experience in non-IT banking operations environments is preferred.