Additional Information
Job Number26068662
Job CategoryHuman Resources
LocationOne Pacific Place 10th Floor Suite 10-12 (M1), Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia, 12190 VIEW ON MAP
ScheduleFull Time
Located RemotelyN
Position Type Management
Job Summary
The Manager, HR Services, serves as an HR partner, providing end-to-end human resources support across the associate lifecycle. This role is responsible for delivering high-quality HR services in areas including recruitment and onboarding, employee relations, compensation and benefits coordination, HR administration, associate engagement, and compliance with local employment legislation and company policies. Working closely with managers and key HR partners such as Talent Acquisition, Payroll, and Compensation & Benefits, the role helps ensure a consistent, compliant, and positive associate experience while supporting business priorities and operational effectiveness. Where applicable, the role may also provide coordination support for local office administration and workplace matters.
Job Location flexible within Jakarta, Indonesia or Kuala Lumpur, Malaysia.
Length of Contract: 6 Months
CANDIDATE PROFILE
Education and Experience
- University degree in Human Resources management is preferred.
- At least 5–7 years of progressive human resources generalist or HR operations experience.
Skills and Competencies
- Strong Interpersonal skills to resolve sensitive issues with associates.
- Strong Verbal and written communication skills.
- Proficiency in HR systems and Microsoft Office applications, with strong attention to detail and the ability to handle confidential information with discretion.
CORE WORK ACTIVITIES
HR Systems and Reporting
- Maintains accurate and timely employee data in HR systems and ensures all updates are completed in accordance with company standards and local requirements.
- Generates and reviews regular HR reports and dashboards to decision-making.
- Monitors data quality, follows up on discrepancies, and works with relevant stakeholders to ensure HR records are accurate, complete, and up to date.
- Supports HR reporting requirements for audits, headcount, attrition, and other people metrics while maintaining confidentiality of employee information.
Recruitment and Selection
- Partners with Talent Acquisition and hiring managers to support timely and effective recruitment.
- Supports compensation proposals for candidates in line with approved guidelines and communicates offers once approvals are obtained.
- Prepares offer documentation and coordinates onboarding to ensure a smooth and positive new hire experience.
Compensation & Benefits
- Ensures new hires are enrolled in benefit plans and communicates changes to the benefit plans in a timely manner.
- Coordinates payroll inputs and works closely with Payroll and C&B teams to ensure accurate and timely processing.
- Partners with Compensation & Benefits, Payroll, and other HR teams to deliver seamless and compliant HR support.
Training and Development
- Coordinates and facilitates new hire orientation to create a positive onboarding experience and ensure associates understand the company culture, policies, and available resources.
- Partners with managers to ensure effective departmental orientation and that associates receive the training needed to perform successfully in their roles.
- Coordinates learning participation, tracks training completion, and supports managers in identifying development needs where appropriate.
Associate Relations
- Supports the continent initiatives like Associate Appreciation Week, TakeCare, ARGs and more
- Maintains effective associate communication channels and supports local engagement initiatives.
- Provides guidance to associates and managers on company policies, code of conduct requirements, and fair treatment practices.
- Supports the timely resolution of associate concerns and employee relations matters using an open, fair, and consistent approach.
- Conducts exit interviews for voluntary separations, identifies trends, and shares relevant insights with management as appropriate.
- Supports recognition and engagement programs and recommends improvements to enhance associate participation and experience.
HR Administration
- Ensures associate files contain required paperwork (e.g., employment application, reference checks, Information Protection Agreement, job description), are properly maintained, and secured.
- Ensures terminated associate files are retained for the required length of time.
- Ensures compliance with procedure for accessing, reviewing, and auditing associate files and ensures compliance with the Privacy Act.
- Ensures medical records are maintained in a separate, secure, and confidential medical file.
- Supports the maintenance of the Human Resource Information System in accordance with Human Resources Standard Operating Procedures.
- Ensures proper documentation of all progressive disciplinary action is kept in associate file.
- Ensures performance evaluations and merit increase paperwork are maintained in associate files.
- May provide coordination support for local office administration and workplace matters, where applicable, to help maintain an efficient and positive work environment.
Office Administration
- Supports local workplace processes and coordination activities that enable an efficient, safe, and positive office environment.
- Maintains relevant administrative records and supports accurate reporting related to local workplace matters.
- Coordinates with relevant internal and external parties to help maintain a safe, functional, and professional office environment.
- Plans, organizes and coordinates special projects and office events when needed including associate activities.
- Conducts other ad hoc projects as assigned.
MANAGEMENT COMPETENCIES
Managing Execution
- Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
- Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
- Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships
- Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
- Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company's service standards.
- Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
- Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
- Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
- Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
- Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
- Compensation and Benefits-Applies knowledge of principles, regulatory laws, and application of Human Resources compensation and benefit methods, including workers compensation and work accident procedures.
- Employee Relations-Prevents and resolves problems which arise out of or affect work situations, including knowledge of relevant laws, company policies and practices, and ethical obligations to investigate, evaluate, and recommend an appropriate resolution to an employee or labor relations complaint.
- Talent Acquisition-Designs, develops and executes tools and processes associated with employee recruitment, hiring, and onboarding.
- Training and Development-Performs training needs assessment analysis, designs, develops, and/or delivers training to employees, and measures or analyzes training impact using training principles and methods.
- Confidentiality and Ethical Conduct-Enforces company policies, ethical codes of conduct, and relevant laws as they apply to the handling of company and employee information.
- Human Resources Systems and Tools-Uses Human Resources systems and tools (e.g., web applications, software, surveys) in accordance with company standards and policies as well as industry best practices.
- Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
- Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
- Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
- Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
- Reading Comprehension – Understands written sentences and paragraphs in work related documents.
- Writing - Communicates effectively in writing as appropriate for the needs of the audience.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.
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