Responsible for overseeing the daily operations of villas, ensuring exceptional service standards, guest satisfaction, property maintenance, and efficient staff coordination. This role involves both administrative and hands-on tasks, making it critical for the manager to lead by example while ensuring a luxurious guest experience.
Key Responsibilities:
Guest Services:
- Ensure a warm welcome and personalized service to guests.
- Handle guest check-ins/outs at any hour (morning, day, or late night), special requests, complaints, and feedback.
- Arrange excursions, transportation, dining reservations, and activities as needed.
Staff Management:
- Train, supervise, and schedule villa staff (housekeepers, chefs, maintenance, etc.).
- Conduct regular performance reviews and staff meetings.
- Foster a positive, professional, and service-oriented team environment.
Operations and Administration:
- Oversee housekeeping, food and beverage services, maintenance, and security.
- Ensure compliance with health and safety regulations.
- Handle guest communications before and after stays.
Property Maintenance:
- Coordinate repairs and regular upkeep to maintain the villa at luxury standards.
- Supervise landscaping, pool maintenance, and technical systems.
Qualifications:
Education & Experience:
- Bachelor&aposs degree in Hospitality Management, Business Administration, or a related field (preferred).
- Minimum 35 years of experience in luxury hospitality or property management.
- Proven experience in managing high-end properties or villas.
Skills & Competencies:
- Exceptional interpersonal and communication skills.
- Strong leadership and team management abilities.
- High level of discretion and confidentiality.
- Excellent organizational and multitasking skills.
- Fluent in English; additional languages are a plus.
Personal Attributes:
- Professional appearance and demeanor.
- Problem-solving mindset and calm under pressure.
- Service-driven with attention to detail.
- Flexible and adaptable, including willingness to work evenings, weekends, or holidays if needed.
