Key Account Manager

3-5 Years

Job Description

Responsibilities

Manage and grow key shipper accounts to drive sustainable business growth.
Develop and execute account strategies to strengthen long-term partnerships.
Ensure account profitability through effective pricing, cost awareness, and negotiation.
Monitor overall account performance including revenue, margin, and payment status.
Coordinate closely with Finance and Operations teams to ensure timely collections and smooth payment processes.
Build and maintain strong relationships with key decision makers and stakeholders.
Identify upselling and cross-selling opportunities within existing accounts.
Collaborate with internal teams to ensure high-quality service delivery and customer satisfaction.
Prepare regular account performance reports and conduct business reviews with clients.
Handle account issues, escalations, and service-related challenges in a timely and professional manner.

Requirements

Bachelor's degree in Business, Management, Marketing, or a related field.
Minimum 3–5 years of experience in Key Account Management, Sales, or B2B relationship management.
Experience in logistics, supply chain, e-commerce, or transportation industry is a strong plus.
Strong commercial mindset with proven experience managing revenue, margin, and collection targets.
Excellent negotiation, communication, and stakeholder management skills.
Able to analyze account performance, pricing, and profitability.
Highly result-oriented, structured, and comfortable working with targets and KPIs.
Strong problem-solving skills and ability to manage multiple accounts simultaneously.
Fluent in English and Bahasa Indonesia is a must.