Job Responsibilities
Strategic Account Planning
Relationship Management
Revenue Generation & Growth
Client Needs Analysis & Consultation
Performance Monitoring & Reporting
Team Leadership & Development
Issue Resolution & Escalation
Competencies
Analysis
Continuous Improvement
Building Customer Loyalty
Business Awareness
Planning and Organizing
Applied Learning
Collaborating
Quality Orientation
Role Purpose
This role is responsible for managing and growing a portfolio of high-value Financial Non Banks and or retail clients to achieve and exceed revenue targets. The main purpose is to cultivate strong, lasting relationships with VIP clients, ensuring their satisfaction and loyalty through personalized service and proactive engagement. Key areas of focus include developing and executing key account management plans, providing expert consultation, and identifying opportunities for revenue growth through acquisition and retention. Furthermore, this role involves leading and developing a team of account managers, providing coaching and training to enhance their performance. Ultimately, the role contributes to the overall success of the organization by delivering exceptional service and driving revenue within the key client segment.
Job Details
Role Purpose
Managing accounts under his/her portfolio, responsible for the achievement of revenue targets for Indosat Business Services, increasing revenue, acquiring new customers, initiating and accomplishing strategic projects with strategic customers, and maintaining customer loyalty.
Responsibilities
- Plan and execute corporate sales activities for Indosat Business Services (increase revenue & wallet share).
- Evaluate and create programs to improve customer productivity in terms of service usage.
- Coordinate with Enterprise Sales Solution, Marketing, Product Development, Technical, and other supporting functions concerning proposal preparation of offering solutions and pricing needed by the customer.
- Coordinate with Major Events to retain customers and increase customer loyalty.
- Evaluate achievement of target production and revenue from customers in the resources & energy segment based on determined budget.
- Conduct reporting of sales activity performance.
- Provide feedback to Marketing, Product Development, and Technical functions concerning trends of services needed, market pricing, and customer potential.
Qualifications
- Minimum Bachelor's Degree.
- Min 4 years of B2B sales experience, especially in Financial industries.
- Experienced in selling ICT Products, for example Cloud, Server, Security, IoT, Smart Apps, and IoT
- Have a strong connection in university, banking & financial, and government sectors, especially Financial solutions.
- Knowledge about B2B business models and sales methodologies.
- Proficient in English, both oral and written.
- Strong communication, negotiation, presentation, and report writing skills.
- Excellent analytical thinking.
- Demonstrated ability to build and maintain a strong sales pipeline.
- Flexible and adaptable in under-pressure situations and able to meet short and long-term deadlines.
- Proficiency in using Microsoft Office.
