Company Overview
Established in 2010 and headquartered in Singapore, BIPO is a leading global payroll and HR solutions provider, supporting businesses in over 170+ countries.
We deliver an award-winning, cloud-based HR Management System and Athena BI analytics tool that supports our multi-country payroll outsourcing and Employer of Record (EOR) services. Powered by tech and driven by data, we help companies automate HR processes, ensure compliance, and provide workforce insights.
With 50+ offices worldwide, BIPO combines global compliance, local HR expertise, and scalable technology to manage the entire employee lifecycle for global and remote teams.
Key Responsibilities
HR Service Delivery & Operations
- Deliver day-to-day HR operational services in accordance with agreed Service Level Agreements (SLAs).
- Manage employee lifecycle processes: onboarding, contract administration, employee data changes, resignations, and terminations.
- Ensure accurate and timely HR administration and documentation.
Payroll & Statutory Coordination
- Coordinate payroll processing with internal payroll teams.
- Oversee statutory compliance including BPJS Kesehatan, BPJS Ketenagakerjaan, and other local labor requirements.
- Review payroll and statutory reports for accuracy prior to submission.
Client & Stakeholder Management
- Act as the main point of contact for clients on HR operational matters.
- Respond to client inquiries professionally and within agreed timelines.
- Provide clear explanations and guidance to clients regarding HR processes, policies, and local labor practices.
Compliance & Risk Management
- Ensure HR processes comply with Indonesian labor law and statutory regulations.
- Identify potential compliance risks and escalate issues appropriately.
- Support internal and external audits related to HR, payroll, and statutory matters.
Reporting & Documentation
- Prepare Payroll Reports for clients.
- Maintain accurate employee records and HR databases.
- Track service delivery metrics and client deliverables.
Qualifications & Experience
- Bachelor's degree in Human Resources, Business Administration, or related field.
- Minimum [1-2] years of experience in HR operations, service delivery, or HR outsourcing.
- Strong knowledge of Indonesian labor law and statutory requirements.
- Experience handling payroll.
- Client-facing experience is highly preferred.
Skills & Competencies
- Strong communication and stakeholder management skills.
- Detail-oriented with high accuracy standards.
- Ability to manage multiple clients and priorities.
- Problem-solving and analytical thinking.
- Proficient in MS Excel and HR/payroll systems.
- Good command of Bahasa Indonesia and English; Mandarin proficiency is an advantage.
Behavioral Competencies
- Customer-focused mindset
- High accountability and ownership
- Professional judgment and discretion
- Ability to work under pressure and meet deadlines
Useful links
- Website: www.biposervice.com
- Facebook: www.facebook.com/biposvc
- LinkedIn: www.linkedin.com/company/bipo-svc/
To apply for this role, please contact [Confidential Information].
