Handover Center Section Head

Job Descriptions:

• Lead and manage the overall handover center operations, ensuring smooth and timely unit handovers to customers.
• Develop and oversee handover scheduling strategy, including appointment planning, capacity management, and resource allocation.
• Ensure pre-handover units before handover
• Monitor and improve the customer handover experience, ensuring high satisfaction and minimal complaints.
• Analyze customer complaints trends, identify root causes, and coordinate with related departments for resolution and prevention
• Review and validate monthly reports (handover progress, defects, complaints) and present insights to management.
• Coordinate cross-functionally with internal stakeholders to ensure readiness of units before handover.

Job Qualifications:

• Minimum Bachelor's Degree, preferably in Civil Engineering, Architecture, or related field.
• Minimum 3-5 years of experience in property/real estate, with at least 1-2 years in a supervisory or leadership role.
• Strong understanding of handover process and defect management.
• Strong analytical skills with ability to interpret data and generate actionable insights from reports.
• Proficient in MS Office (especially Excel & PowerPoint) for reporting and presentations.
• Ability to work and manage multiple projects/handovers simultaneously
• Willing to be placed in BSD City, South Tangerang.