Guest Relations Specialist

Job Description Guest Relations & Sales

Position Overview

We are seeking a dynamic and personable Guest Relations & Sales Executive to join our restaurant

team. This role combines hospitality, sales, and relationship-building, focusing on creating strong

partnerships with neighboring hotels, companies, and organizations to drive group bookings, private

functions, and exclusive dining experiences. The ideal candidate will be both customer-oriented and

target-driven, with a passion for delivering exceptional guest experiences while maximizing sales

opportunities.

Key Responsibilities

Guest Relations

- Act as the first point of contact for VIPs, group organizers, and business partners.

- Ensure all guestsespecially corporate and group clientsenjoy a memorable and seamless

dining experience.

- Handle guest inquiries, special requests, and complaints professionally, ensuring satisfaction and

loyalty.

Sales & Partnerships

- Develop and maintain strong relationships with neighboring hotels, offering their guests special

dining promotions and packages.

- Identify and target corporate clients, event planners, and travel agencies to secure contracts for

group dinners, business lunches, and private functions.

- Negotiate and finalize partnership agreements and group booking deals.

- Design and promote special offers, set menus, and packages tailored for companies, tour groups,

and events.

Business Development

- Proactively generate new leads through networking, referrals, and direct outreach.

- Collaborate with the restaurant marketing team to create promotional campaigns that drive hotel

guest and corporate traffic.

- Attend local business events, networking sessions, and hospitality gatherings to represent the

restaurant and build visibility.

Reporting & Targets

- Achieve monthly and quarterly sales targets for group bookings and corporate partnerships.

- Prepare sales reports, track performance, and provide management with updates on business

opportunities.

Requirements

- Proven experience in hospitality sales, guest relations, or business development (restaurant or

hotel industry preferred).

- Strong interpersonal and negotiation skills with a customer-focused mindset.

- Excellent communication in English (other languages are an advantage).

- Ability to work independently, meet targets, and maintain strong professional relationships.

- Presentable, outgoing, and confident personality.What We Offer

- Competitive salary with performance-based incentives.

- Opportunity to work in a vibrant and growing restaurant brand.

- Career growth opportunities within hospitality and F&B.;

- A supportive, dynamic, and creative work environment.

What We Offer

- Competitive salary 8.000.000 Rp with performance-based incentives.

- Opportunity to work in a vibrant and growing restaurant brand.

- Career growth opportunities within hospitality and F&B.

- A supportive, dynamic, and creative work environment.