General Manager will be direct report to Chief Operating Officer
General Manager will oversee the seamless integration of park operations and resort hospitality to deliver exceptional guest experiences while advancing our mission of wildlife conservation, education, and recreation. This role involves strategic leadership, operational excellence, and the drive to achieve both visitor satisfaction and financial performance.
Key Responsibilities:
- Responsible for maintaining the overall operation of the theme parks, wildlife conservations also food and beverage facilities
- Oversee operational, ensure your site meets all standards by performing daily audits and inspection, execute the operations, identify process improvements, and best practices
- Oversee the effective application of health and safety regulations and risk assessment to ensure a safe environment for park employees and the public
- Lead the digital transformation and maintain positive customer and associate relationships
- Embrace and exhibit the highest level of ethics and integrity
- Demonstrate an ability to motivate and communicate expectations with humility and respect
- Exercise the ability to attract and retain talent by engaging and showing a genuine passion to develop others
- Manage and support all financial aspects of the Business Unit: P&L, cash flow management, and project management.
Key Requirements:
- Hospitality Management, Business Administration/Management, Marketing bachelors degree or equivalent
- Min 5 years in Senior Management Position in Hospitality Industry, e.g., tour and travel, entertainment, property and building management, industrial estate management background.
- Excellent communication skills to motivate and support a team of staff
- Excellent time management, planning and organisational skills
- Sound business and commercial acumen
- High standard of customer service excellent
- Highly strong problem-solving skills and decision making
- Strong leadership, resilient, and leading the team
- Proven track record of ethical leadership and integrity
- Digital savvy and innovation tools
Due to the high volume of applications, only those selected for further consideration will be contacted.
